What information will the receptionist need to schedule an appointment? 

• Full name, including middle initial
• Current phone number and address
• Birthdate
• Physician's name
• Insurance card
• The nature or reason for call/purpose of appointment

What should I bring to my appointments? 

• A valid, government issued driver's license or other photo identification
• Your insurance card
• Your copay (if you have one)
• Any prescription medication you are currently taking (bring in your medications or write them down and bring in the complete up-to-date list)
• Change of address or phone number(s) if you’ve recently moved or made a change

When should I pay my copay?

Your copay (if you have one) is due at the time of service. If you forget your copay, please let the receptionist know. You will receive a bill in the mail for the copay amount in addition to any other outstanding balances.

What if I can’t make my appointment or I need to reschedule? 

Please call your physician's office as soon as you realize you won't be able to make your appointment. We understand situations arise. If you do not notify us within 24 hours of your appointment time, you may be charged for the appointment scheduled. For repeated insufficient notification, we reserve the right to discontinue service.

What if I’m late for an appointment? 

You will be offered options depending on your physician’s practice. 

The possible options are: 

1. Reschedule your appointment
2. Make an appointment later in the day if available
3. Make an appointment with another provider if available

Will I always be able to see my own doctor? 

In most cases you will see your own doctor. However, there may be occasions when your doctor is out of the office or is unable to see you due to a full schedule. We may then ask if you would be willing to see another physician that day. If, on rare occasion, we are not able to see you for an illness in our office we will refer you to one of our Walk-In Clinics.

How do I get my blood pressure checked? 

Please check with your physician’s office directly to determine how your location handles blood pressure checks.

What about shots/injections?

Please check with your physician’s office directly to determine how your location handles shots and injections.

If I call with a question for the nurse or doctor, when can I expect a call back? 

Our physicians and nurses are with patients throughout the day, so it is usually not possible for them to immediately answer individual phone calls unless it is an emergency. To help us get back to you as quickly as we can, please remember to give your full name including middle initial, the nature or reason for the call, your birthday, current phone number and current insurance carrier.

• If you call between 8 - 10 am, we try to return your call between 12 - 2 pm
• If you call between 11 am -  3 pm, we try to call you by 6 pm
• If you call after 4 pm, we may need to call you back the next day depending on the nature and urgency of the call

What about after hours care? 

If you are calling after 5 pm, our answering service will receive your call and can page the on-call physician. They will take your phone number and the nature of your call and will have the on-call doctor call you back. When the doctor calls you back, he/she will discuss whether you need to go to an emergency room or a Walk-In Clinic facility for immediate care or if the problem can wait for an appointment the next day. You may also want to have the name and phone number of your preferred pharmacy available in case a prescription is needed.