Frequently Asked Questions
As a courtesy, Eastside Family Medicine, verifies your benefits with your insurance company. It is the clinic’s policy that all patients pay their deductible, copay and/or coinsurance payment at each visit.
For your convenience, you can pay your medical bill with one of the following: health savings card (HRA, HSA or FSA), check, money order, cash or credit card.
For those patients that are private pay we also offer a 15% discount with a debit or credit card and 20% discount for checks or cash.
Please call 425-453-1039, or submit a question through the Patient Portal.
Yes, you can call and schedule a “meet the doctor” appointment if you have a new baby or are an expecting parent.
To refill a prescription you can contact your pharmacy which will then call us to confirm the refill or submit a request on the Patient Portal. Please allow two to three business days (48-72 hrs) to process a refill request. If it has been a year or more since you were seen in the clinic, you will need to set up an appointment before refills are authorized. Medications such as antibiotics or narcotics will not be refilled by phone and require an office visit. If you get your prescriptions by mail, please bring the appropriate forms with you to your visit so the physician can order your medications at that time. It is always a good idea to bring your medications with you to your appointment.
If you are a Diabetic or taking Cholesterol-Lowering medication, please plan to fast for 8 hours prior to any blood draw. (Fasting means nothing to eat or drink except water.) If your appointment is in the afternoon, or you are unable to fast for other reasons, you may return on a separate day for the fasting test. If you would like to have any blood tests done prior to your appointment, particularly a physical, please notify the staff when you schedule the appointment.
Should you not show up, or cancel your appointment with less than 24-hours notice, you will be billed an administrative fee.
Battling Flu and Colds
There’s no cure for a cold or the flu. All you can do to feel better is treat your symptoms while your body fights off the virus.
In most cases, you don’t need to see your doctor when you have a cold or the flu. However, if you have symptoms such as a fever above 102 F, trouble breathing or symptoms that last more than 10 days, do call your doctor. You should also check with your doctor before giving pain relievers or other medicine to children.
For more information on managing flu and colds, see this familydoctor.org Web page.