FAQs

Frequently Asked Questions

What forms of payment do you accept?

As a courtesy, Eastside Family Medicine, verifies your benefits with your insurance company. It is the clinic’s policy that all patients pay their deductible, copay and/or coinsurance payment at each visit.

For your convenience, you can pay your medical bill with one of the following: health savings card (HRA, HSA or FSA), check, money order, cash or credit card.

For those patients that are private pay we also offer a 15% discount with a debit or credit card and 20% discount for checks or cash.

Who do I talk to about billing questions?

Please call 425-453-1039, or submit a question through the Patient Portal.

Can I schedule an appointment to meet with one of your doctors to see if they’re the right physician for my newborn?

Yes, you can call and schedule a “meet the doctor” appointment if you have a new baby or are an expecting parent.

What is your privacy policy?

Eastside Family Medicine Clinic respects your privacy. We understand that your personal health information is very sensitive. We will not disclose your information to others unless you tell us to do so, or unless the law authorizes or requires us to do so. To view a copy of our privacy policy, click here.

How do I get a refill on my medication?

To refill a prescription you can contact your pharmacy which will then call us to confirm the refill or submit a request on the Patient Portal. Please allow two to three business days (48-72 hrs) to process a refill request. If it has been a year or more since you were seen in the clinic, you will need to set up an appointment before refills are authorized. Medications such as antibiotics or narcotics will not be refilled by phone and require an office visit. If you get your prescriptions by mail, please bring the appropriate forms with you to your visit so the physician can order your medications at that time. It is always a good idea to bring your medications with you to your appointment.

Do I have to fast for my appointment?

If you are a Diabetic or taking Cholesterol-Lowering medication, please plan to fast for 8 hours prior to any blood draw. (Fasting means nothing to eat or drink except water.) If your appointment is in the afternoon, or you are unable to fast for other reasons, you may return on a separate day for the fasting test. If you would like to have any blood tests done prior to your appointment, particularly a physical, please notify the staff when you schedule the appointment.

What if I need to cancel my appointment?

Should you not show up, or cancel your appointment with less than 24-hours notice, you will be billed an administrative fee.