Will my provider be able to prescribe prescriptions? Yes
How much do virtual visits cost? You will be billed for a virtual visit as if you have an appointment in our clinic. Check your health plan for specific coverage details.
Why am I being offered a video visit? We want to make sure we’re taking great care of you and meeting your health care needs, especially given the concerns and demands of the Coronavirus.
Will I still get reminded about my visit? Yes, you will still get reminders through your patient portal. The reminders include the same instructions for set-up that we reviewed.
I see there is a chat feature; can I message my provider on VSee? Your provider cannot receive chat messages through VSee. However, support staff may use chat to communicate relevant information to you about your appointment. If you are interested in messaging your provider, please sign up for a MyChart account.
Will virtual care use a large amount of data on my phone? The amount of data used during a virtual care appointment should be minimal. Many cell phone carriers are modifying data caps during this time. Please check with your cell phone carrier if you have questions regarding data usage.
Who do I contact for extra help with VSee? For additional help with VSee, call our Optum patient support line at 844-852-9225 for a representative to assist you.
